Bank of america customer care center

bank of america customer care center

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bank of america customer care center
bank of america customer care center

Bank of America Customer Service: Robust Options for Exceptional Support

Banking / Banks

Bank of America financial services

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Bank of America is one of the “big four” U.S. banks, holding more consumer deposits than any other bank in the country. With around 4,300 physical locations, chances are good you can find one near you. If you’d rather contact Bank of America customer service by phone or online, however, the company’s wide variety of options make it easy.

How Do I Speak to a Bank of America Representative?

When you visit the Bank of America website, the “Contact Us” button is located in the top left corner of the page. The contact page provides a listing of reasons you may need assistance. These quick links allow you to seek fast help. Below are links to additional pages with appropriate customer service phone numbers and email addresses.

General Support

For general support for both new and existing customers, Bank of America offers a specialized phone number. Customers can get general information here as well as report a debit card lost or stolen.

Customer Service Numbers

  • Toll-Free: 1-800-432-1000
  • International Collect: 1-315-724-4022

Hours of Operation

  • Monday through Friday, 8 a.m. to 11 p.m. EST
  • Saturday through Sunday, 8 a.m. to 8 p.m. EST

Auto Loan Customer Assistance

Bank of America’s page on auto loan assistance includes an FAQ that covers many common questions. If you don’t find the information you need there, there are two numbers you can use to speak directly to a customer service representative.

New Customers

  • Toll-Free Number: 1-844-892-6002
  • Hours of Operation: Monday through Friday, 8 a.m. to midnight EST, Saturday, 8 a.m. to 8 p.m. EST

Existing Customers

  • Toll-Free Number: 1-800-215-6195
  • Hours of Operation: Monday through Friday, 9 a.m. to 8 p.m. EST, Saturday, 9:30 a.m. to 6 p.m. EST

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Credit Card Customer Service

Customers needing answers to questions about credit cards can reach a customer service representative 24/7 by calling 1-800-732-9194.

Additional Customer Service Numbers

Bank of America also has dedicated phone numbers for more specific customer needs.

  • Online and mobile banking: 1-800-432-1000
  • Opening a new account: 1-866-283-4075
  • Mortgage services: 1-800-669-660
  • Applying for a mortgage or support for an bank of america customer care center mortgage application: 1-800-270-5746
  • Certificates and IRA accounts: 1-888-827-1812
  • Finding a wealth advisor: 1-866-706-8321

Other Ways To Reach Out

Chat Online

To speak to a representative online, look for the chat icon in the upper right corner of the Bank of America website during regular business hours. You must be logged in to your online banking account to utilize this service.

Connect in Person

If you prefer to speak to a Bank of America Representative in person where you live, make an appointment online.

Step-By-Step Guide

  1. Select “schedule an appointment” from the upper right corner of the homepage.
  2. Choose from four options: everyday banking, investments with Merrill, home loans or business advantage.
  3. Select a reason for your appointment from the available options.
  4. Locate a branch in your area.
  5. Select if you want to meet a specific banker.
  6. Choose a date and time from the calendar.
  7. Provide contact information.
  8. Confirm your appointment.

Connect on Social Media

Bank of America also provides customer support via Facebook and Twitter. Reach out jose pablo hernandez gonzalez and a representative will contact you back during business hours.

This content is not provided by Bank of America. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author alone and have not been reviewed, approved or otherwise endorsed by Bank of America.

About the Author

Katy Hebebrand is a freelance writer with eight years of experience in the financial industry. She earned her BA from the University of West Florida and her MA from Full Sail University. Since beginning to work full-time as a freelance writer three years ago, she has written on topics spanning many fields, including home building, families and parenting, legal and professional/corporate communications.


Debit Card

En español

New Chip-Enabled Debit Cards

Starting July 25, you will receive a new chip-enabled debit card if you:

  • Are a new claimant receiving EDD benefits for the first time.
  • Have a card that is expiring soon.
  • Need a replacement card because your card is expired or has been lost, stolen, or damaged. Learn more about replacement and expired cards.

If you have a question about activity on your account related to fraud or suspected fraud, contact a Bank of America fraud specialist directly at 1-800-558-9226.

About the Debit Card

The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and Unemployment Insurance claims using a visa debit card. This prepaid debit card is a fast, convenient, and secure way to get your benefit payments and is not subject to a credit check or monitoring by the EDD. With the debit card you can:

  • Get your money sooner.
  • Use it everywhere VISA is accepted (in stores, online, and by phone).
  • Withdraw cash at ATMs, banks, and stores with cash back options.
  • Transfer funds to the financial institution of your choice at no additional cost.
  • Be notified when a deposit is made to your card or when you have a low balance.
  • Receive fraud protection from a Zero Liability Policy.

Note: Your card is valid for three years from the date it is issued and is used for all EDD benefit programs, so you should keep it until it expires.

New Cardholders

If you have never had a debit card from the EDD before, Bank of America will mail you a card after your first benefit payment has been issued by the EDD. It can take 7 to 10 business days to receive your card in the mail.

To activate a new card, use one of the following methods:

  • Online - Visit the Bank of America debit card website and select Activate My Card.
  • By phone - If you are calling from within the United States, call 1-866-692-9374 or 1-866-656-5913 (TTY). If you are calling from outside of the United States, call collect at 1-423-262-1650.

Existing Cardholders

Your card is valid for three years from the date it is issued and is used for all EDD benefit programs. If you previously participated in an EDD benefit program using a card, and began participating in an EDD benefit program again within three years of the date the card was issued, you will not have to wait for a new card to receive benefits. We will continue to load funds on your existing card and you will have immediate access to them.

Replacement and Expired Cards

If your card is lost or stolen, you must call Bank of America at 1-866-692-9374 (TTY: 1-866-656-5913). When prompted, choose the “lost or stolen” option from the automated menu. You do not need to have your old card number or speak to a representative.

If your card is damaged, you can order a replacement card online by visiting the Bank of America debit card website.

Replacement cards will be map of north east texas cities in 7 to 10 business days from the date you order it. Once you order a replacement card, avoid requesting a second one. Bank of america customer care center a second card will permanently block the first one and this may cause a delay in receiving your payments.

Note: Bank of America representatives cannot answer questions about your claim or pending payments.

Expired Cards

Card Activity within the Last 90 Days or $20 or Greater Balance

If you have activity on your card within the last 90 days, or if there is a balance of $20 or more, Bank of America will automatically mail you a new card before your card expires.

No Card Activity within the Last 90 Days and Balance Less Than $20

If you did not have any activity on the card within the last 90 days, or if you have a balance of less than $20, contact Bank of America debit card customer service to request a new card. You can check your remaining balance by calling one of the telephone numbers listed in the Additional Information section of this page.

Returned Cards

If you no longer want to use your card, contact Bank of America to retrieve any remaining funds, and then destroy your card. Do not mail your card to the EDD for any reason. The EDD cannot accept returned debit cards and cannot remove funds from the debit card. If you return a card to the EDD, we will forward it to Bank of America for destruction.  If you have an overpayment established on your align credit union online banking login and would like to make a payment to the EDD, visit Benefit Overpayment Services to learn how.


It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. Payment information for Unemployment Insurance is updated daily and is available through your UI Online account or by calling the UI Self-Service Phone Line at 1-866-333-4606.

Payment information for Disability Insurance or Paid Family Leave can be accessed through your SDI Online account or by calling one of the toll-free numbers provided at Contact Disability Insurance and Paid Family Leave.

Emergency Cash Assistance

Bank of America can assist you with a domestic emergency cash transfer if you need cash from your debit card immediately, such as if your card is lost or you are still waiting for your card to arrive in the mail. You can speak with a Bank of America customer representative by calling one of the phone numbers listed in the Additional Information section of this page. Visit Bank of America’s website and select Fee Information for information about emergency cash transfer fees.

Track Your Payments

Keep track of your debit card payments and balance information by downloading the Bank of America Prepaid Card app from any app store. Payment information is updated daily and is available through your UI Online or SDI Online account or by calling one of the toll-free numbers provided on Contact EDD.

Disclosures and Fees

You will receive a welcome packet with your card. Be sure to read all information including fees for the debit card. For digital wallets, view the Digital Account Fees and Disclosures (PDF). Careful use of this card will help you avoid unnecessary fees.

Additional Information

For more information about your debit card, visit Debit Card FAQs or Bank of America Debit Card FAQs.

If you need more help, you can speak with a Bank of America Customer Service representative 24 hours a day, 7 days a week by amazon payments credit card synchrony one of the following phone numbers:

  • Within the United States: 1-866-692-9374
  • Outside of the United States: 1-423-262-1650 (Collect)
  • TTY: 1-866-656-5913

Important: Bank of America representatives cannot answer questions about your claim or EDD programs.

Forgotten PIN

You can reset your PIN by logging into your account on Bank of America’s website. Go to My Settings, select My PIN, then select Forgot PIN.

Avoid Fraud

Keep your card in a safe place and never share your card, personal identification number (PIN), or other confidential information with anyone.

Important: The EDD and Bank of America will never contact you to request your debit card account number or PIN. If this information is requested by phone or email, do not respond.

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“Chase,” “JPMorgan,” “JPMorgan Chase,” the JPMorgan Chase logo and the Octagon Symbol are trademarks of JPMorgan Chase Bank, N.A.  JPMorgan Chase Bank, N.A. is a wholly-owned subsidiary of JPMorgan Chase & Co.

Investing involves market risk, including possible loss of principal, and there is no guarantee that investment objectives will be achieved.

J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and bank of america customer care center advisor, member FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase bank of america spirit credit card customer service Co. Products not available in all states.

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Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Member FDIC.

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Phone Number, Email Id, Address : First knox bank ashland ohio of America is an American multinational banking and financial services corporation. The bank has 5,100 branches, 16,300 ATMs, call centers, online and mobile banking platforms. The Bank of America established in October 1998 headquatered in Charl Bank Of America is not yet listed in any of the stock exchange in India.

Bank Of America Customer Care Number

BankBank Of America
Head OfficeUnited States
Phone number044 4290 4526/4711/4527/4525
Fax number044-43528911
Email Id[email protected]
ATM Card QueryNA
Toll Free NumberNA
Bank GroupForeign Banks
Branch Timings10:00 AM – 04:00 PM
Branch HolidaysHolidays, Sundays and 2nd & 4th Saturdays
Branch Wording DaysMondays – Friday and work full day on 1st3rd and 5th (if any) Saturdays

About Bank of America

Bank of America is an American multinational banking and financial services corporation. It is popularly known as BofA in the international open market. Its headquartered is located in Charlotte, in North Carolina. In the United States by assets, it is the second largest bank holding company. It is the twenty-first largest company as of 2013 in the United States by total revenue. Allied irish bank customer service is to be remembered that Forbes listed Bank of America as the third biggest company in the world in 2010. Its predecessor is Bank America and NationsBank. It was founded on October 17, 1904 as Bank of Italy. Its founder is Amadeo Giannini. Its area served is worldwide. It deals with exclusive products such as wealth management, credit cards, consumer banking, investment banking, corporate banking, finance and insurance, mortgage loans, private equity and private banking.

Bank of America as per official press release has number of employees as 233,000 in 2014. Its divisions are Bank of America Home Loans and Bank of America Merrill Lynch. On the other hand, its subsidiaries are Merrill Lynch and U.S. Trust. It largely serves its esteemed existing and potential customers in satisfactory manner in the open market. It understands the present needs and requirements of its customers and tries to serve them in an exclusive manner.

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